Privacy Policy
This Privacy Policy ("Policy") describes how SmartServe Systems ("we," "us," or "our") collects, uses, and protects the personal information provided by users ("you" or "your") in relation to our services. We are committed to protecting your privacy and ensuring the confidentiality of your personal information. By using our services, you agree to the collection and use of your personal information as described in this Policy.
1. Information We Collect: We may collect various types of personal information from you, including but not limited to:
Contact Information: Name, email address, phone number, and other contact details.
Business Information: Information about your restaurant, such as name, address, and business operations.
Order Information: Details of orders placed through our services, including customer preferences and order history.
Technical Information: IP address, browser type, device information, and usage data related to your interaction with our services.
2. Use of Information: We may use the collected information for the following purposes:
To provide and improve our services, including order management, delivery logistics optimization, and store front development.
To communicate with you regarding our services, updates, and important notices.
To analyze usage patterns, trends, and preferences to enhance our services and user experience.
To ensure compliance with legal obligations and protect our rights and interests.
3. Information Sharing and Disclosure: We may share your personal information with third parties only in the following circumstances:
With your explicit consent or at your direction.
With trusted service providers who assist us in delivering our services, subject to strict confidentiality obligations.
When required by law, regulation, legal process, or enforceable governmental request.
In connection with a merger, acquisition, or sale of assets, where the transfer of personal information is necessary.
4. Data Security: We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, use, disclosure, or alteration. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
6. Your Rights: You have the right to access, correct, update, or delete your personal information held by us. You may also have the right to object to or restrict certain data processing activities. To exercise these rights, please contact us using the information provided below.
7. Third-Party Links and Services: Our services may include links to third-party websites or services. This Policy does not cover the privacy practices of such third parties. We encourage you to review the privacy policies of those third parties before providing any personal information.
8. Children's Privacy: Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately.
9. Changes to this Policy: We reserve the right to modify or update this Policy at any time. We will notify you of any material changes by posting the updated Policy on our website or through other communication channels. Your continued use of our services after any modifications indicates your acceptance of the revised Policy.
10. Contact Us: If you have any questions, concerns, or requests regarding this Policy or the handling of your personal information, please contact us at info@smartservesystems.com.
Effective Date: 7/6/23
By using our services, you signify your acceptance of this Privacy Policy.